DOMERLYHOME™ | Store Operator: Shenzhen Ruiyijie Trading Co., Ltd. | Legal Representative: Yao Junjie
Company Address: Room 105, No. 259, Block 4, Longsheng New Village, Longsheng Community, Dalang Subdistrict, Longhua District, Shenzhen, China | Customer Service Email: service@domerlyhome.com
Effective Date: September 28, 2026
Customer-Service Channels
DOMERLYHOME™ provides direct channels for product questions, order corrections, delivery assistance, return requests, privacy inquiries, and website concerns.
Customer Service Email: service@domerlyhome.com
Customer Service Telephone: +86 183 7747 8677
Service Hours: Monday through Friday, 9:00 a.m. to 6:00 p.m., China Standard Time (UTC+8), excluding official public holidays.
Normal Review Standard: Customer-service and after-sales requests are reviewed within 3 business days.
Email is recommended for order-specific or after-sales matters because it provides a written record and allows supporting photographs to be attached. Telephone support is suitable for general guidance, but identity or order verification may still be required before order-specific information can be discussed.
Information That Helps Us Respond
To help us identify a request efficiently, include only the information relevant to the issue:
- Full name;
- Order reference, if applicable;
- Email address associated with the order;
- Product name or product-page link;
- Delivery country or region;
- A brief and factual description of the request; and
- Clear photographs when reporting visible damage, an incorrect item, missing contents, or serious packaging damage.
Do not send account passwords, one-time security codes, complete identity-document numbers, financial account credentials, confidential medical information, or unrelated personal data. We will not ask for information that is unnecessary to evaluate the stated request.
Product Questions Before Ordering
Customers may contact us when a product dimension, listed material, included component, color option, or intended use is unclear. Please identify the exact product and the detail that requires clarification. We will respond using the information available for that item and will not intentionally replace a product-page condition with a different private promise.
Photographs used in a product page may include surrounding office props for presentation. If a customer needs confirmation about what is included, the written package-content statement on the product page should be reviewed first.
Correcting an Order
If a name, delivery address, product selection, or contact detail needs to be corrected, contact us as soon as possible. We will make a reasonable effort to apply the correction before the order enters packing or carrier collection. A correction cannot be guaranteed after fulfillment activity has begun.
When an address cannot be corrected in time, the available next step may depend on carrier procedures and whether the parcel can be intercepted, redirected, or returned. Customers remain responsible for checking recipient names, unit numbers, postal codes, telephone numbers, and other address details before submitting an order.
Delivery Assistance
Estimated transportation time is 3–7 business days after dispatch. If tracking has not changed for an unusual period, appears to show an incorrect route, or displays delivery when the parcel cannot be located, contact us with the order reference and tracking number.
We may need to review the address, delivery record, carrier scan history, and any available delivery photograph before determining the appropriate next step. A carrier investigation can require additional time and does not itself establish that a parcel is lost.
Damaged, Incorrect, or Incomplete Deliveries
Contact us promptly when:
- The received item is materially different from the confirmed order;
- A listed component is missing;
- The product arrives with visible damage; or
- The external parcel shows serious handling damage.
Keep the product, external packaging, internal packaging, shipping label, and included materials until the review is complete. Clear photographs should show the entire item, the affected area, the parcel, the shipping label, and all contents received. After-sales requests are reviewed within 3 business days after sufficient information is received.
Return Assistance
Eligible return requests must be initiated within 30 calendar days after confirmed delivery. Contact service@domerlyhome.com before dispatching a return. If the request is eligible, we will provide the return instructions and authorized return destination that apply to the case.
Do not send products to the company address without written authorization. The receiving location used for an approved return may be different from the company address, and an unauthorized parcel may be delayed, refused, or impossible to associate with the correct order.
Once an approved refund is issued, it normally appears through the original transaction channel within 7–10 business days. If that period has passed after issuance was confirmed, contact us with the relevant order reference.
Privacy Requests
Requests concerning access, correction, deletion, consent withdrawal, advertising choices, or another applicable privacy right may be sent to service@domerlyhome.com with the subject line “Privacy Request — DOMERLYHOME”.
We may request proportionate verification before acting on a privacy request. Verification information will be used only to confirm the requester’s authority and will not be requested when it is unnecessary. The Privacy Policy describes available rights and the role of third-party services, including AppLovin.
Business Correspondence
Written business correspondence may identify the company at the following address:
Shenzhen Ruiyijie Trading Co., Ltd.
Room 105, No. 259, Block 4, Longsheng New Village
Longsheng Community, Dalang Subdistrict
Longhua District, Shenzhen, China
This company address is not a public retail counter, customer collection point, or automatically approved return destination. Product returns require prior written instructions.