DOMERLYHOME™ | Store Operator: Shenzhen Ruiyijie Trading Co., Ltd. | Legal Representative: Yao Junjie
Company Address: Room 105, No. 259, Block 4, Longsheng New Village, Longsheng Community, Dalang Subdistrict, Longhua District, Shenzhen, China | Customer Service Email: service@domerlyhome.com
Effective Date: September 28, 2026
1. What is DOMERLYHOME™?
DOMERLYHOME™ is a consumer-facing office and home-workspace brand. The catalog focuses on clerical products such as document organizers, filing accessories, planning tools, desktop storage, and manual administrative supplies. The store does not intend to present ordinary office accessories as medical or therapeutic products.
2. Who is responsible for operating the store?
The store is operated by Shenzhen Ruiyijie Trading Co., Ltd. Yao Junjie is the company’s legal representative. The company identity and address appear at the beginning of every principal customer-information page so visitors can identify the business responsible for the website.
3. How can I contact customer service?
Send an email to service@domerlyhome.com. The Contact Us page also provides the customer-service telephone number and operating hours. For an order-related request, include the order reference and the email associated with the order. Customer-service and after-sales requests are reviewed within 3 business days.
4. What products are included in a photographed scene?
Only the item and components expressly listed in the product-page package contents are included. Desks, plants, notebooks, pens, shelves, and other surrounding objects may be used as visual context and are not included unless the product page specifically says otherwise.
5. Can product color or texture vary?
Minor differences may occur because of screen settings, lighting, material batches, and ordinary manufacturing tolerances. A small visual variation does not authorize a materially different substitute. Product dimensions, selectable options, and included components should be checked on the applicable product page.
6. How long does transportation normally take?
Estimated transportation time is 3–7 business days after dispatch. The estimate begins after dispatch rather than when the order is submitted. Carrier disruption, customs review, weather, holidays, remote destinations, inaccurate addresses, or unsuccessful delivery attempts can extend the journey.
7. Will I receive tracking information?
When tracking is available, it is normally sent to the email address associated with the order. A tracking record may not become active immediately after the shipping label is created. If the record remains unchanged for an unusual period, contact customer service with the order reference and tracking number.
8. Can I change my address after submitting an order?
Contact customer service immediately. We will make a reasonable effort to apply a correction before packing or carrier collection, but changes cannot be guaranteed after fulfillment begins. Customers should verify the recipient name, street details, unit number, city, postal code, country, and contact information before submitting an order.
9. What should I do if tracking shows delivery but the parcel is missing?
Check the complete address, nearby safe locations, building reception, household members, and any available carrier note or photograph. Allow a short period in case the carrier completed the electronic scan before finishing the route. If the parcel remains unavailable, contact us so the delivery record can be reviewed and a carrier inquiry can be considered.
10. What should I do when an item arrives damaged or incorrect?
Keep the item and all packaging. Email clear photographs of the product, affected area, outer parcel, shipping label, internal packaging, and complete contents. Do not discard the materials until the review is finished. Sufficient information helps us distinguish product damage, missing contents, an incorrect item, and carrier-related handling damage.
11. How much time do I have to request a return?
Eligible return requests must be submitted within 30 calendar days after confirmed delivery. Contact customer service before sending anything. The return must satisfy the conditions stated in the Return Policy, and written instructions must be issued before dispatch.
12. Does every item automatically qualify for return?
No. Eligibility depends on timing, product identity, completeness, condition, included components, and any product-specific limitation clearly disclosed before the order. An item may be ineligible if it has been materially used, altered, damaged after delivery, contaminated, returned incomplete, or sent without sufficient information to identify the order.
13. Who arranges return transportation?
When a return results from a verified incorrect item, confirmed delivery damage, missing listed components, or another error attributable to the store, we will provide an appropriate resolution and instructions. For a preference-based return involving a conforming product, the customer may be responsible for return transportation unless mandatory law provides otherwise.
14. When will an approved refund appear?
Once an approved refund is issued, it normally appears through the original transaction channel within 7–10 business days. The institution connected to that channel may require additional internal posting time. Contact us if the stated period has passed after issuance was confirmed.
15. Do you offer direct exchanges?
Availability and destination logistics can make direct exchanges impractical. After reviewing the request, customer service may provide an exchange option or recommend returning an eligible item and submitting a separate order. No replacement should be assumed until written confirmation is provided.
16. Is the company address the return address?
Not automatically. The company address identifies the store operator. An approved return may need to be sent to a different receiving location. Customers must obtain written return instructions before sending a parcel.
17. Does DOMERLYHOME™ use AppLovin technology?
The store may use AppLovin advertising and measurement technology to understand campaign performance, attribute visits, improve advertising relevance, and detect invalid activity. Where required, non-essential technologies are subject to the choices presented through the website’s consent mechanism. The Privacy Policy provides the full disclosure and the AppLovin privacy link.
18. How are customer reviews handled?
Reviews should describe genuine experiences and must not impersonate another person, contain unlawful material, disclose unrelated personal information, or make unsupported claims. Publication is not guaranteed, but moderation will not be used to create fictitious endorsements or knowingly misrepresent customer sentiment.