Return Policy

DOMERLYHOME™ | Store Operator: Shenzhen Ruiyijie Trading Co., Ltd. | Legal Representative: Yao Junjie
Company Address: Room 105, No. 259, Block 4, Longsheng New Village, Longsheng Community, Dalang Subdistrict, Longhua District, Shenzhen, China | Customer Service Email: service@domerlyhome.com

Effective Date: September 28, 2026

1. A Practical Return Promise

DOMERLYHOME™ wants customers to have a clear way to resolve an unsuitable, damaged, incorrect, or incomplete order. This Return Policy explains the request window, condition standards, review steps, transport responsibility, inspection process, and refund timing. It applies to products purchased directly from the official DOMERLYHOME™ store. A product obtained through another seller must be returned through that seller under its own rules.

Nothing in this policy removes a non-waivable consumer right available under applicable law. If a local rule provides a longer period or a remedy that cannot legally be limited, that rule will apply.

2. Return Request Window

A return request must be submitted within 30 calendar days after confirmed delivery. The request date is the date on which a complete return request reaches service@domerlyhome.com. Confirmed delivery normally means the date recorded by the carrier, unless reliable evidence shows a different delivery date.

Contacting a carrier, refusing a parcel, or sending a product to an unapproved location does not by itself create a valid return request. Customers should contact the support team first so that the parcel can be identified and routed correctly.

3. Basic Return Conditions

Unless the product arrived damaged, defective, incorrect, or incomplete, a returned item should:

• Be the same item supplied under the identified order;
• Include its accessories, inserts, instructions, and other original components;
• Be free from damage caused by misuse, neglect, modification, improper assembly, or abnormal handling;
• Be clean and in a condition suitable for a fair inspection;
• Include the original packaging where it remains reasonably available; and
• Be sent only after written return instructions have been issued.

Opening a parcel solely to inspect the product does not automatically make it ineligible. We assess the item according to its condition and the reason for return, not simply whether the outer packaging was opened.

4. Items That May Not Qualify

A return may be declined or a lawful deduction may be applied when:

• The request is made outside the 30-calendar-day window and no mandatory legal exception applies;
• The item cannot be matched to a DOMERLYHOME™ order;
• The product has been materially used, altered, contaminated, or damaged after delivery;
• Essential parts have not been returned;
• Damage resulted from use contrary to the supplied instructions;
• A hygiene-sensitive item was unsealed and applicable law allows the return right to be restricted; or
• The item was clearly identified before ordering as personalized, made to specification, or otherwise subject to a lawful return exception.

Any special restriction will be displayed clearly on the relevant product page before an order is submitted. A restriction will not be applied where it conflicts with mandatory consumer law.

5. How to Start a Return

Email service@domerlyhome.com with the subject line “Return Request — Order Number.” Include:

1. The customer’s full name and order number;
2. The product and quantity concerned;
3. The confirmed delivery date;
4. A concise explanation of the issue;
5. Clear photographs or a short video when the item is damaged, incorrect, or incomplete; and
6. The requested outcome, where a choice of remedies is available.

The support team will review an after-sales request within 3 business days. If additional evidence is reasonably necessary, the team will explain what is needed. Once a return is accepted, the customer will receive the approved return destination, reference details, and packing instructions.

The company address printed at the beginning of this policy identifies the store operator. It is not automatically the authorized return destination. Inventory may be processed at a separate facility, and an unapproved parcel may be delayed, rejected, or impossible to identify.

6. Damaged, Incorrect, or Incomplete Deliveries

If a parcel arrives damaged, contains the wrong item, or is missing a listed component, preserve the product, packaging, shipping label, and all included material until the review is complete. Contact the support team promptly and provide clear evidence. Where the report is verified, DOMERLYHOME™ will offer an appropriate remedy consistent with applicable law, such as a replacement, a missing component, or a refund.

Do not discard a damaged product unless the support team confirms in writing that return is unnecessary. This helps us validate the event with the carrier and prevents avoidable delays.

7. Change-of-Mind Returns and Return Transport

For an eligible change-of-mind return, the customer is generally responsible for safe return transport and any clearly disclosed direct return cost, unless applicable law requires otherwise. For a verified store error, incorrect item, qualifying defect, or transport damage, DOMERLYHOME™ will provide or reimburse a reasonable return method where required.

No unexpected collection charge will be created after a return request has been accepted. Any customer responsibility will be explained before the parcel is sent.

8. Packing and Sending the Parcel

Use protective packaging appropriate to the product, remove unrelated labels, and place the return reference inside or clearly on the parcel as instructed. A trackable service is recommended whenever the customer arranges the return. Keep the receipt and tracking record until the return is completed.

Several orders should not be combined in one parcel unless the support team authorizes the combination. DOMERLYHOME™ is not responsible for unrelated goods accidentally included in a return parcel.

9. Inspection and Outcome

After an authorized parcel reaches the designated facility, it will be matched to the return reference and inspected. The inspection considers identity, quantity, completeness, condition, and the reported issue. If the result differs from the request, the support team will provide a clear explanation and, when reasonably possible, supporting details.

A fair reduction may be made only where permitted by law and where the customer’s handling has reduced the product’s value beyond what is reasonably necessary to inspect it. The store will not invent damage or use unclear standards to deny an otherwise valid request.

10. Refund Timing

When a refund is approved, it will be issued through the original transaction channel. After issuance, the amount normally appears within 7–10 business days. The exact posting date can vary by the customer’s financial institution and region. DOMERLYHOME™ cannot control an institution’s internal posting cycle, but the support team can provide available confirmation if the stated period has passed.

For a complete eligible order return, the refundable amount will be calculated in accordance with the reason for return, the offer applied to the order, any lawful deduction, and mandatory consumer rules. Original outbound delivery charges are not normally refundable for a voluntary preference return unless required by law. They will be addressed as required when the store supplied an incorrect or qualifying defective product.

11. Bundles, Gifts, and Multi-Item Offers

Products purchased under a bundle, multi-item offer, or gift arrangement are assessed as part of that offer. If only part of the offer is returned, the retained items may be recalculated at the clearly displayed offer terms that applied when the order was submitted. Any recalculation will be explained before the return is finalized and will never exceed what applicable law permits.

If a complimentary item formed part of the returned offer, it should be included unless the support team confirms otherwise.

12. Exchanges and Replacements

Availability may change while a return is in transit. For that reason, a replacement or exchange is confirmed only after the support team verifies the request and available stock. If the requested replacement is unavailable, the customer may be offered a comparable lawful remedy or an approved refund.

Replacement delivery details will be confirmed separately. The original 30-calendar-day request window is assessed from the confirmed delivery of the item concerned, subject to applicable law.

13. Refused and Undeliverable Parcels

A refused or undeliverable parcel is not treated as a completed return until it reaches an identifiable facility and is reviewed. Carrier return costs or other direct losses caused by an incorrect address, repeated missed delivery, or an unsupported refusal may be considered where the law permits. See the Shipping Policy for address and delivery responsibilities.

14. Fair-Use Safeguards

DOMERLYHOME™ may investigate patterns indicating return fraud, substituted goods, fabricated damage, abuse of promotions, or repeated claims inconsistent with carrier records. A genuine consumer request will not be denied merely because verification is required. Any restriction will be proportionate, evidence-based, and subject to applicable law.

15. Contact and Policy Updates

Return questions should be sent to service@domerlyhome.com. Include the order number so the team can locate the relevant record. This policy may be revised when operations or legal requirements change. The version in effect on the order date will govern unless a later version offers the customer greater rights or the law requires another result.